Installation issues

The application does not start

1. A frequent problem is that the version of the Microsoft data access components is out-of-date. In fact, this happens so frequently that the routine installation instructions recommend to update these components. If you receive one of the following error messages:

English message:
The expression On Load you entered as the event property setting produced the following error:
Can't find project or library.
German message:
Sie haben als Einstellung der Ereigniseigenschaft den Ausdruck Bei Laden eingegeben. Dieser Ausdruck hat einen Fehler verursacht:
Projekt oder Bibliothek nicht gefunden.

You should first try to update the Microsoft data access libraries (MDAC).

2. Another problem may be that a file required to display information in a tree view is missing. Try to download a TreeviewControl (mscomctl.exe), save the file to a temporary folder, and double-click on it in the Windows Explorer. You will receive no success message. Test whether the startup problem has disappeared. You can safely delete the file mscomctl.exe after you have executed it.

Foreign characters are not correctly displayed

The workbench applications support the full Unicode character set, including Eastern European, Greek, Cyrillic, and even Chinese or Japanese characters. However, the setup of your local Windows computer defines which of these characters can be displayed on the screen. Characters for which the graphical font information is missing are shown as empty squares. If you do not modify these "undisplayable characters" they will be preserved and can afterwards be correctly displayed on another computer with a different setup. The first rule is therefore: never remove any characters that look like empty boxes!

The first thing to do is to check your Windows installation (Control panel, open the "Add/remove programms" applet, select the "Windows Setup" tab page, select "Multilanguage Support" in the list, click on the button "Details" at the bottom) and make sure that all available components are checked. In a standard European Windows 98 installation these should be: Baltic, Central European, Cyrillic, Greek, and Turkish. This will add display information to the standard system fonts (Arial, Courier New, Times New Roman).

If you still need more Unicode characters, the easiest thing is to install a special font provided by Microsoft, that contains graphics for ALL Unicode characters. Although the display information is somewhat coarse and not as readable as in the standard fonts, it is still very large (23566 kB). You should check your fonts folder (e.g. C:\Windows\Fonts) whether a font named "Arial Unicode MS" is installed. If it is missing, you should install it from your Office CD. It is a self-extracting archive file and can be safely deleted after you have executed it.

Gregor Hagedorn

Diversity Workbench Copyright & Impressum. First published 2002-01-15, last update: 2010-08-05.

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